Question 1

What is Truxelo?

Accepted Answer

Truxelo is the digital cockpit for SME carriers. It centralizes transport orders, planning, missions, field proofs, documents, invoicing and steering in one tool. The goal is simple: reduce gaps between operations, the field, proofs and the invoice.

Question 2

Which carriers is Truxelo for?

Accepted Answer

Truxelo is aimed primarily at SME road carriers, especially multi-specialized operations handling several flow types: full loads, pallets, temperature-controlled, ADR, tanker, bulk, Qualimat, washing, seal numbers or specific customer constraints. The core is designed for teams who want to structure operations without deploying a heavy enterprise suite.

Question 3

Is Truxelo suited to small fleets?

Accepted Answer

Yes, Truxelo can suit modest fleets if the need is clear: centralize missions, cut down on rekeying, collect proofs faster and prepare invoicing. Our core target is SME carriers, but the value depends mainly on your organization, volumes, business constraints and invoicing lead times.

Question 4

What is the difference between Truxelo and a legacy TMS?

Accepted Answer

Legacy TMS solutions are often powerful but designed for heavier organizations, with long deployment projects and higher costs. Truxelo takes a more direct approach: a clear SaaS cockpit, focused on operations, field proofs, invoicing and steering, with progressive rollout for SME carriers.

Question 5

What is the difference between Truxelo and custom development?

Accepted Answer

Custom development may look appealing at first, but it forces you to fund design, maintenance, fixes, security, regulatory updates and integrations over time. Truxelo is a standardized SaaS product, maintained and evolving. The goal is not to rebuild a tool for each customer, but to provide a robust core that covers carriers' recurring needs.

Question 6

What is a TMS software for road carriers?

Accepted Answer

A TMS (Transport Management System) is a software that helps organize transport operations: creating transport orders, planning, assigning drivers and vehicles, tracking missions, managing documents, delivery proofs and preparing invoicing. Truxelo adds a cockpit logic: connecting the field flow to the back-office flow all the way to the invoice.

Question 7

What does the Truxelo TMS core cover?

Accepted Answer

The Truxelo TMS core covers the main operations functions: customer master data, logistic sites, vehicles, drivers, transport orders, planning, missions, documents, proofs, business constraints, PDF invoicing and first steering indicators.

Question 8

Does Truxelo handle transport planning?

Accepted Answer

Yes. Truxelo lets you organize missions, assign drivers and vehicles, view transports to plan and track operational progress. Planning is attached to the transport file to avoid scattering between Excel, emails, calls and paper documents.

Question 9

Does Truxelo replace Excel?

Accepted Answer

Truxelo does not replace Excel for every use across the company, but it replaces Excel files used as the main transport operations system. The goal is to eliminate double-entries, conflicting versions, missed missions, scattered proofs and invoices prepared too late.

Question 10

Does Truxelo handle multi-specialized transport?

Accepted Answer

Yes. Truxelo is designed for multi-specialized SME carriers. The core can integrate business constraints such as returnable pallets, temperature-controlled, ADR, bulk, Qualimat, tanker, washing, seal numbers and specific documents based on the activated scope.

Question 11

How does Truxelo handle different transport activities?

Accepted Answer

Truxelo attaches business information to the right transport file: goods, logistic sites, customer constraints, documents, proofs, statuses, reservations and invoicing items. This makes it easier to follow flows that mix several specialties or customer requirements.

Question 12

How does driver mobility work with Truxelo?

Accepted Answer

Driver mobility is offered via the Driver Mobility Pack, powered by Drivers by B2P. Missions, statuses, signatures, photos, reservations, e-CMR and field proofs can flow back into Truxelo to complete the transport file and prepare control, archiving and invoicing.

Question 13

Which application does the driver use?

Accepted Answer

Drivers use the driver mobility powered by Drivers by B2P. Truxelo does not reinvent an isolated driver app: it relies on a road transport field ecosystem to connect drivers to the operations cockpit.

Question 14

How does e-CMR work with Truxelo?

Accepted Answer

e-CMR is the electronic version of the consignment note. With driver mobility powered by Drivers by B2P, missions can be sent to the driver, signatures collected from the driver app, then proofs and documents attached to the transport file in Truxelo. The file becomes more usable for control, archiving and invoicing.

Question 15

Is e-CMR mandatory?

Accepted Answer

e-CMR is not presented as an immediate universal obligation for all carriers. Its main interest is operational: cut down on paper, collect proofs faster, reduce documentary disputes and bring invoicing closer to delivery. Usage may depend on transport type, customers and countries involved.

Question 16

Which field proofs can flow back into Truxelo?

Accepted Answer

Based on the activated scope, Truxelo can centralize mission statuses, signatures, photos, reservations, BOL, e-CMR, quantities, seal numbers, returnable pallet tracking and other documents useful to the transport file.

Question 17

Are proofs collected automatically into Truxelo?

Accepted Answer

Proofs can be attached to the transport file via flows configured with driver mobility. Collection depends on the activated scope, tools used and synchronization conditions. The goal is to limit rekeying and centralize items useful to operations and invoicing.

Question 18

How does Truxelo link proofs to the invoice?

Accepted Answer

Truxelo attaches missions, field proofs, documents and invoicing items in the transport file. Once the mission is complete and proofs are available, operations can control the file and prepare the invoice faster, without searching for documents in phones, emails or paper binders.

Question 19

Does Truxelo support electronic invoicing?

Accepted Answer

Yes. Truxelo supports preparation for structured electronic invoicing, notably via Factur-X based on the activated scope. The logic is to bring together transport data, proofs, documents and the invoice to prepare more structured flows. Exact terms depend on scope, partners and accounting tools used.

Question 20

Is Factur-X included in Truxelo?

Accepted Answer

Factur-X is part of the Pro Pack scope based on the activated scope. The Truxelo TMS core covers PDF invoicing and the transport file. The Pro Pack adds advanced functions such as pricing grids, fuel indexation, accounting exports and structured electronic invoicing based on scope.

Question 21

Does Truxelo replace my accounting software?

Accepted Answer

No. Truxelo is not intended to replace your accounting software. Truxelo organizes the transport flow up to invoice preparation and associated data. Based on the activated scope, exports or connections can ease the handover to your accounting environment.

Question 22

Does Truxelo track mission-related CO₂ emissions?

Accepted Answer

Truxelo can integrate an estimation and tracking of mission-related CO₂ emissions based on available data and the activated scope. The goal is to help carriers progressively meet customer demands and reporting needs, without presenting this as a guaranteed regulatory calculation.

Question 23

Does Truxelo provide steering indicators?

Accepted Answer

Yes. Truxelo lets you follow indicators linked to transport activity, missions, files ready to invoice, documentary quality, vehicles, drivers or performance based on available data. Steering level depends on the activated scope and data quality.

Question 24

How much does Truxelo cost?

Accepted Answer

The Truxelo TMS core starts from €10 per vehicle per month. Packs can complete the core based on your scope: Pro Pack and Driver Mobility Pack. A setup may apply based on the complexity of your organization, data and deployment.

Question 25

What packs are available?

Accepted Answer

Truxelo is built on a core plus activatable packs. The Truxelo TMS core covers main operations. The Pro Pack adds advanced functions: pricing grids, fuel indexation, accounting exports and Factur-X based on activated scope. The Driver Mobility Pack adds field usage: driver app, e-CMR, signatures, statuses, photos, reservations and proofs.

Question 26

Is the Pro Pack mandatory?

Accepted Answer

No. The Pro Pack adds to the core if your operations need advanced functions: pricing grids, fuel indexation, accounting exports, transport order templates or Factur-X based on activated scope. The right scope is confirmed in a demo based on your usage.

Question 27

Is the Driver Mobility Pack mandatory?

Accepted Answer

No. The Driver Mobility Pack adds to the core if you want to connect your drivers to the Truxelo cockpit via field mobility powered by Drivers by B2P: missions on mobile, statuses, e-CMR, signatures, photos, reservations and proofs.

Question 28

Is there a commitment?

Accepted Answer

Truxelo is offered with no commitment on the Truxelo TMS core. Some associated services or partners may have their own terms. The exact scope is confirmed during the commercial discussion.

Question 29

Why is there a setup?

Accepted Answer

The setup covers scoping, import or structuring of your data, environment configuration, first flows, training and go-live support. Its amount depends on your scope, existing data and the complexity of your organization.

Question 30

How does Truxelo deployment go?

Accepted Answer

Deployment starts with a flash audit or scoping of your organization. Then main data is imported or structured, the core is configured, your first flows are set up, then the team is supported on the first missions, proofs and invoicing.

Question 31

How long does go-live take?

Accepted Answer

Go-live usually takes a few weeks based on scope, data availability and the complexity of your organization. The goal is to avoid a heavy IT project and focus deployment on the flows that create the most value.

Question 32

Does Truxelo support migration from Excel or another tool?

Accepted Answer

Yes. Truxelo can support the takeover or structuring of your main data: customers, logistic sites, vehicles, drivers, templates, master data or first flows. The level of takeover depends on data quality and chosen scope.

Question 33

How do I contact Truxelo support?

Accepted Answer

You can contact support via the help center, by email (support@truxelo.com) or by phone (+33 6 08 60 01 08) depending on the topic. The help center brings together tickets, FAQ, tutorials and resources: https://truxelo.atlassian.net/helpcenter/SC/.

Question 34

Does Truxelo offer training?

Accepted Answer

Yes. Go-live support can include user training, cockpit onboarding, configuration of first flows and adoption help for back-office and field teams.

Question 35

Does Truxelo provide AMOA or migration support?

Accepted Answer

Yes. In addition to its TMS, Truxelo has a dedicated activity, Truxelo Services, to support certain transport projects: flow audit, migration from Excel or an existing TMS, data takeover, transport BI, invoicing scoping or change management. This activity is presented separately at services.truxelo.com.

Question 36

Where is Truxelo data hosted?

Accepted Answer

Truxelo data is hosted in France or Europe, in a professional cloud environment compliant with GDPR. No personal or business data is transferred outside the European Union. Your data sovereignty is preserved: you remain the owner of your transport data and can retrieve it at any time. For detailed information on hosting, security and subprocessing, see the privacy policy or contact Truxelo.

Question 37

Is my transport data backed up?

Accepted Answer

Truxelo relies on a SaaS architecture designed to secure access, availability and continuity of data. Precise backup and security terms can be detailed in contractual or technical documents.

Question 38

Who can access data in Truxelo?

Accepted Answer

Access is organized according to users and roles defined in your environment. The goal is that each team member accesses information useful to their activity, without unnecessarily exposing sensitive data.

Question 39

Is Truxelo compatible with my other tools?

Accepted Answer

Truxelo can integrate or exchange data with certain tools based on the activated scope: accounting, exports, driver mobility, telematics or other business systems. Exact compatibility is confirmed case by case based on your tools and needs.

Frequently asked questions

General

Product & operations

Mobility & proofs

Invoicing & steering

Pricing & packs

Deployment & support

Data & security

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